Refund Policy In Our Company

At Phonerline, we strive to provide the highest quality SMS and communication services. However, we understand that certain situations may require a refund. This policy outlines the conditions under which refunds may be issued.

1. Eligibility for Refund Refunds are only applicable under the following circumstances: Technical Failure: If SMS messages are not delivered due to a confirmed technical error on our platform. Duplicate Payments: If a user is mistakenly charged more than once for the same service. Unused Credit: Users with a remaining balance of unused SMS credits may request a refund within 30 days of purchase, provided those credits have not been used in any campaigns. 2. Non-Refundable Situations Refunds will not be issued in the following cases: Messages that were sent successfully but not delivered due to recipient issues (e.g., invalid numbers, network issues). SMS sent in violation of our Terms of Service or regulatory guidelines. Refund requests made after the 30-day window. Promotional or bonus credits issued as part of marketing campaigns.

3. How to Request a Refund To request a refund, please contact our support team at contact@phonerline.com with the following details: Your registered account email. Transaction ID or payment reference. A brief description of the issue. Our team will review your request and respond within 5–7 business days.